|USA and Canada||1-800-290-9809|
|ZookaWare Support Hours|
|Monday to Thursday:||24 hours per day|
|Friday:||Midnight to 6pm|
|Saturday:||Midnight to 8am|
|Sunday:||4pm to Midnight|
|All times are Alaska Timezone|
|Current time: Wednesday, June 19, 2013 4:05am AKDT|
|Live Chat Support for All Questions
|Online Help Desk Support for All Questions
|Product Frequently Asked Questions
|Remote Access Technical Support
|ZookaWare's Mailing Address
90% of your spyware protection questions can be answered in the FAQ below. For other questions, please contact us. We are here to help you.
Question:How do I obtain my software registration code?
Question: How do I download SpyZooka spyware remover software and register it?
- 1. Download SpyZooka Here
- 2. Install SpyZooka and click the "Register" button at the top of SpyZooka.
- 3. In the SpyZooka Activation details popup enter your Activation Code and Activation key.
- 4. Click the "Activate SpyZooka" button.
- If you do not have your Activation Code and Key use the form above to retrieve it.
Question: Will SpyZooka spyware remover work on my computer?
SpyZooka works on all Microsoft Windows platforms. This includes Windows XP, XP 64 bit, Vista, Vista 64 bit, Windows 7, Windows 7 64 bit.
Question: Does SpyZooka spyware detection software work with my favorite browser?
SpyZooka's SpyGuard feature prevents future spyware infections. SpyZooka has some guards exclusive to Internet Explorer, however, the main SpyZooka guards work with and prevent future spyware infections when using Internet Explorer, Firefox, Netscape, and Opera.
Question: What does SpyZooka spyware detection software remove?
SpyZooka detects and removes spyware, adware, keyloggers, trojan horses, worms, malware, hijackers, dialers, unwanted toolbars, rootkits, rogue antispyware, botnets, unwanted browser plugins, and any related threats.
Question: Why do other antispyware programs detect more spyware than SpyZooka?
First make sure you are using legitimate antispyware software. There are numerous "rogue antispyware" software programs that infect your computer and claim you have spyware on your computer, when in fact the only spyware is their software. This type of software will display popups on your computer and other "security alerts" to trick you into buying their software. Examples of these rogue antispyware softwares are Contra Virus, Winfixer, Antivermins, Spycrush, Brave Sentry, Antivirus Gold, and Malware Alarm. SpyZooka detects and removes these rogue antispyware softwares.
Make sure the antispyware software you use detects spyware using a cryptographic signature such as md5 or crc32. This is important because if they only use file names to detect spyware they will be full of false positives. In other words, they claim you have spyware on your computer when in fact you don't. SpyZooka uses a cryptographic signature to make sure that all spyware is safely detected and removed.
Sometimes SpyZooka detects the same amount of spyware as other antispyware software, but it appears that the other software detected more. SpyZooka spyware detection software labels each spyware as one spyware, while some antispyware software labels each file as a separate spyware. For example: if you have Cool Web Search (a common spyware) on your computer SpyZooka labels it as 1 spyware, although it may detect 30 different Cool Web Search files on your computer. Other antispyware software will label it as 30 different infections to make it appear that more spyware has been detected.
SpyZooka spyware protection software sometimes detects fewer cookies than other antispyware software. Some antispyware software detects all of the cookies on your computer and labels it as spyware. We feel it misleading to tell people that most cookies are a threat to you, because they aren't. For example: cookies are needed when you login to a member's area of a website, such as your banking site or online trading account.
Lastly, SpyZooka doesn't detect and remove software that you want on your computer. For example, some antispyware software removes the Alexa toolbar – SpyZooka does not. When you voluntarily download the Alexa toolbar we realize that it is software you want on your computer so we don't remove it. SpyZooka focuses on detecting and removing spyware software that is harmful to your PC. We don't like to bother you with confusing descriptions or by detecting software on your computer that you want to keep.
Question: I have antivirus software installed on my computer. Do I still need SpyZooka?
Antivirus software does not protect you from spyware. All computers connected to the Internet need antivirus, firewall and antispyware software, such as SpyZooka. With your SpyZooka spyware protection software purchase, you'll also receive a free bonus "50 Computer and Internet Tips Revealed" which give you advice on getting the best free antivirus and a free firewall for your home computer.
Question: Which payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover and Eurocard.
You can order SpyZooka online.
Your personal information and payment information are kept 100% safe and secure. We will not share, rent or sell your information to anyone – ever.
Question: What is your refund policy?
We offer two satisfaction guarantees:
We offer a 60 day spyware remover money back guarantee. If for any reason you are not 100% satisfied with our spyware detection software let us know and we'll give you a full refund.
If for any reason our software doesn't remove 100% of your computer error codes within 24 hours, we'll give you a full refund plus we will work with you for free until we remove 100% of your computer errors.
Question: How long is my SpyZooka license valid?
Your license is valid for one year. This includes free daily updates, customer support, and our exclusive 100% spyware software removal guarantee. Each additional year is charged at the same rate as your original purchase per year. You can cancel your license any time you want.
Question: SpyZooka did not remove all of the spyware software from my computer.
If you have spyware that SpyZooka spyware detection software doesn't remove on the first scan, we'll give you a free update within 24 hours that removes it. Our exclusive guarantee covers removal of spyware, adware, keyloggers, trojan horses, worms, malware, hijackers, dialers, unwanted toolbars, rootkits, rogue antispyware, botnets, unwanted browser plugins and any related threats.
You'll know you have spyware on your computer if you experience the following symptoms: slower computer, popups, slower Internet connection, unwanted toolbars, browser home page changes, mysterious system tray icons, random error messages, and/or being sent to strange websites.
Please follow these directions to get your free update in less than 24 hours:
- Open SpyZooka
- Click "Start Scan"
- Choose "Quick Scan" and click "Scan"
- After the scan is complete click the "Scan Report" tab.
- Enter your email address and click "Send Report." If you are unable to send us a report using the Send Report feature please click "Copy Report" and paste it on our SpyZooka Help Desk.
Question: I am unable to download SpyZooka updates.
Make sure you have SpyZooka spyware remover version 22.214.171.124 (or a later version) - you can check this on the Status screen bottom line. If you have an older version - download the latest SpyZooka version.
Also, make sure your firewall and antivirus software allow SpyZooka to access the Internet.
If you have an Internet accelerator, please add SpyZooka spyware remover software to the exceptions list. If you still cannot download updates please disable your accelerator and then update SpyZooka.