ZookaWare Privacy Policy

Effective on June 4, 2009

ZookaWare is committed to protecting your privacy. This privacy policy describes how ZookaWare collects and uses the personal information you provide on our website: zookaware.com. It also describes the choices available to you regarding ZookaWare's use of your personal information and the steps you can take to access this information and to request that we correct or update it.

Collection and Use of Personal Information

We collect the following personal information from you.

  • Contact Information such as name, email address, shipping address, phone number
  • Billing Information such as credit card number, expiration date, billing address

We collect this information when you

  • Purchase products
  • Contact us with questions or concerns

We use this information to

  • Fulfill your order
  • Send you an order confirmation
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Send you marketing communications
  • Show you products you may be interested in

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell, rent, trade, or otherwise share your personal information with third parties other than agents, service providers acting on our behalf for limited purposes. For example, we may share personal information with our agents or service providers to process credit card payments, ship your order, or send you email on our behalf. These third parties are authorized to use your personal information only to perform the service they are providing for us.

We reserve the right to disclose your personal information as required by law (e.g., to comply with a subpoena, warrant, court order, or legal process served on our website) and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, and/or respond to a government request.

In the event ZookaWare goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and/or a prominent notice on our website of any such change in ownership or control of your personal information, as well as any choices you may have regarding your personal information.

Choice/Opt-Out

You may opt-out of receiving our newsletter or marketing emails from us by following the unsubscribe instructions included in each newsletter or marketing email or you can contact us at contact@zookaware.net.

Cookies and Other Tracking Technologies

Cookies

Cookies are very small text files that are stored on your computer when you visit certain web pages. We use cookies on our site to

  • Keep track of what you have in your shopping cart
  • Measure advertising and promotional effectiveness

You must enable cookies to shop at zookaware.com.

We use Google Analytics to collect information about the use of this site. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Data is shared with Google, which has its own privacy policy http://www.google.com/policies/privacy/ addressing how it uses such information.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or page views.

We use this information, which does not usually identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We may record your IP addresses when you place an order through our site in order to detect and prevent fraud.

Web Beacons

A web beacon is an electronic image placed on a web page that can serve many of the same purposes that cookies serve, For example, recording the pages you visit on our site. We or third parties may use web beacons to track the traffic patterns of users from one page to another.

We or our third party service provider may use web beacons in some of our emails to let us know which emails have been opened by recipients or track click-through rates. This allows us to gauge the effectiveness of our communications to customers and our marketing campaigns.

Correcting and Updating Your Personal Information

To review and update your personal information to ensure it is accurate, contact us at contact@zookaware.net.

Links to Other Websites

Our site includes links to other websites whose privacy practices may differ from those of ZookaWare. If you submit personal information to any of those sites, your information is subject to their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at contact@zookaware.net.

We provide two means for you to make a purchase on our site. You can either use our order form or a third party payment option. If you use our shopping cart, information collected on our order form is encrypted using secure socket layer technology (SSL). If you choose to use a third party payment option to finalize and pay for your order, its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information.

Notification of Privacy Statement Changes

We may update this policy from time to time as our information practices are modified or changed. If we make any material changes to this policy that affect your personal information, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change. We encourage you to periodically review this page for the latest information on our privacy practices.

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